frequently asked questions

The MAA is legislation introduced to identify, remove, and prevent barriers for individuals with disabilities in Manitoba. It aims to create a more inclusive society by implementing accessibility standards across various sectors.

The Accessibility for Manitobans Act (AMA) is landmark legislation aimed at achieving significant advancements in accessibility within the province of Manitoba. The AMA’s purpose is to remove barriers and ensure accessibility for all citizens, including those with disabilities, across various facets of daily life and business operations.

The MAA was passed in December 2013 and became law on December 5, 2013. It complements the Canadian Charter of Rights and Freedoms and the Manitoba Human Rights Code.

The MAA is guided by principles such as:

• Respect for dignity and independence of individuals with disabilities.
• Integration and full participation in society.
• Equal opportunity and access.

An accessibility standard is a regulation under the MAA that outlines specific requirements to identify, remove, and prevent barriers in key areas of daily life, such as customer service, employment, and information.

There are five key accessibility standards:

1. Customer Service (enacted in 2015).
2. Employment (enacted in 2019).
3. Information and Communications.
4. Transportation.
5. Design of Public Spaces.

1. Customer Service Standard -
   • Requirements: Organizations must provide accessible customer service, train staff on accessibility policies, and create mechanisms for receiving and responding to feedback.

1. Employment Standard
   • Requirements: Employers must implement inclusive hiring practices, provide workplace accommodation, and ensure that employment-related information is accessible.

1. Information and Communications Standard
   • Requirements: Organizations must create and provide accessible digital content, documents, and communication supports.

1. Transportation Standard
   • Requirements: Transportation providers must offer accessible services, facilities, and information to passengers with disabilities.

1. Built Environment Standard
   • Requirements: New constructions and significant renovations must comply with accessibility standards, ensuring accessible entrances, pathways, and amenities.

The MAA applies to:

• The public sector, including the Manitoba government and its agencies.
• Private businesses and nonprofit organizations that provide goods or services to the public.

Organizations must:

• Comply with the accessibility standards relevant to their operations.
• Provide accessible services, information, and workplaces.
• Train employees and volunteers on accessibility and disability-related issues.

The Customer Service Accessibility Standard requires organizations to:

• Communicate effectively with individuals with disabilities.
• Allow service animals and support persons.
• Provide accessible feedback processes.

Non-compliance can result in:

• Administrative penalties, such as fines.
• Enforcement actions, including compliance orders.
• Public disclosure of non-compliant organizations.

Individuals can report accessibility concerns to the Manitoba Accessibility Office or relevant regulatory bodies. Complaints can be addressed through education, mediation, or legal action if necessary.